FAQs

FAQ

Appointments for warranty claims can be scheduled online or over the phone. For warranty service, you can bring smaller products into your local Best Buy store. For larger products, we'll come to your home. In-store claims include small appliances, digital imaging, car electronics, cell phones, computers, tablets, gaming, music equipment, portable audio, wireless audio, headphones, wearable technology, and TVs 41" class and smaller. Schedule an in-store appointment or call 1 440-363-6364 In-home claims include large appliances, networking devices, home theater systems, and TVs 42" class and larger. Schedule an in-home appointment or call 1 440-363-6364 For lost or stolen cell phones, make a claim online or call 1 440-363-6364
Depending on which product and Geek Squad Protection Plan you purchased, your coverage varies: Appliances TV & Home Theater Cell Phones Computers & Tablets Wearable Technology Portable Audio Car Electronics Video Games Cameras & Camcorders Music Equipment Product Replacement Plan Total Tech Support Member Pricing & Discounts Loss and Theft protection is available for cell phones. Replacement coverage is available for printers, monitors, small appliances, headphones, wireless speakers, computer accessories, video game accessories, smart home products and more. Learn more about Product Replacement Plans. See Terms and Conditions for full coverage details.
The Geek Squad Protection Plan provides you with benefits that supplement the manufacturer's warranty. Parts and coverage available under the manufacturer's warranty are not covered by the Plan. You can therefore file a claim directly with the manufacturer. If your product is replaced by the manufacturer, your replacement device will continue to be covered by the Plan, but you must contact us to provide the serial number and any other information requested so that we can properly identify the new device as the covered product. On the other hand, if you first come to Best Buy for a problem covered by the manufacturer's warranty, we may be able to help you, depending on the product and our current arrangement with the manufacturer. For example, we may be able to repair or allow the return of your product if we are authorized to do so by the manufacturer. In other cases, we may offer to repair or allow the return of your product if you agree to cancel your Plan and, in this case, all obligations owed to you under the Plan will be considered fulfilled. In some cases, the only option will be to contact the manufacturer to make your claim.
You'll find the number on your original receipt. If you bought your Plan recently, you will have also received a "for your records" email shortly after you made your purchase that will contain your Plan number. If you've lost your receipt or can't find this email, just give us a call and we will help you track down your Plan number.
All claims must be initiated over the phone by calling +1 440-363-6364, Monday–Friday, 8 a.m.–4:30 p.m. CT (9 a.m.–5:30 p.m. ET). Ship us your product at our expense (in-store service is not available). Some services may require an in-home visit that will be scheduled and performed during regular business hours. Your product and claim will be processed. Your product will be repaired, replaced or a credit is issued, and we will ship your product to you at our expense.
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